Returns & Exchanges

At Sundora, your satisfaction is our priority, which is why we offer a 14-day hassle-free return policy for unused and unopened beauty products. We ensure that every return is handled with care to maintain the highest standards of hygiene and quality for our customers.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated beauty concierge team via email or our online portal with your order number and the reason for your return within 14 days of delivery.

• 2.
  Prepare the Package

  Ensure the product is in its original, unopened packaging with all seals intact, and place it securely in a shipping box to prevent damage during transit.

• 3.
  Schedule a Pickup

  Once your request is approved, we will arrange a complimentary courier pickup from your address at a time that is most convenient for you.

• 4.
  Quality Check & Refund

  After our specialists inspect the returned item to ensure it meets our hygiene standards, your refund will be processed to your original payment method within 5-7 business days.